Confidentiality policy

Last updated on November 4, 2024
Effective date: November 4, 2024

This privacy policy describes the policies of Agence Ricochet, located at 141, Avenue du Président-Kennedy, 7th floor, Montreal, Quebec H2X 1Y4, Canada, Canada, email: info@agencericochet.com, phone: (438) 801-3321, regarding the collection, use, and disclosure of your information when you use our website (https://www.agencericochet.com/) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree to these terms, please do not access or use the Service.

We may change this privacy policy at any time without notice and will post the revised policy on the Service. The revised policy will be effective 180 days after it is posted on the Service and your continued access to or use of the Service after that date will constitute your acceptance of the revised privacy policy. Therefore, we recommend that you check this page periodically.

Information we collect:

We will collect and process the following personal information about you:

• Name

• Email

How we use your information:

We will use the information we collect for the following purposes:

  • Marketing/Promotional
  • Administrative information

If we want to use your information for any other purpose, we will ask for your consent and will only use your information after obtaining your consent and only for the purposes for which consent is granted, unless the law requires us to do otherwise.

How we share your information:

We will not transfer your personal information to third parties without your consent except in the limited cases described below:

  • Analytics (Google Analytics)

We require these third parties to use the personal information transferred only for the purpose for which it was provided and to keep it no longer than necessary for that specific purpose.
We may also disclose your personal information for the following reasons: (1) to comply with law, regulations, court order, or other legal processes; (2) to enforce your agreements with us, including this privacy policy; or (3) to respond to complaints that your use of the Service infringes the rights of third parties. If the Service or our business is merged or acquired by another company, your information will be one of the assets transferred to the new owner.

Retention of your information:

We will keep your personal information for a period of 90 days to 2 years after user accounts are inactive or as long as necessary to fulfill the purposes for which it was collected, as detailed in this privacy policy. We may need to keep certain information for longer periods of time, such as for record keeping or for legal reasons, such as to enforce legal rights, prevent fraud, etc. Anonymous residual information and aggregated information, which does not identify you (directly or indirectly), may be retained indefinitely.

Your rights:

Depending on applicable law, you may have the right to access, rectify, or delete your personal data, to receive a copy of your data, to limit or object to the active processing of your data, to ask us to transfer (port) your personal information to another entity, to withdraw any consent given for the processing of your data, to withdraw any consent given for the processing of your data, to file a complaint with a legal authority, as well as other relevant rights under applicable laws. To exercise these rights, you can write to us at oli@agencericochet.com.

We will respond to your request in accordance with applicable laws. Note that if you do not allow us to collect or process the required personal information or withdraw your consent to the processing of such information for the necessary purposes, you may not be able to access or use the services for which your information was requested.

Cookies, etc.:

To learn more about how we use these tracking technologies and your choices in connection with them, please see our Cookie Policy.

Safety:

The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and, therefore, we cannot ensure or guarantee the security of the information you transmit to us, so you do so at your own risk.

Links to third parties and use of your information:

Our Service may contain links to other websites that are not operated by us. This privacy policy does not cover the privacy policy or practices of other third parties, including those who operate sites or services that can be accessed through a link on the Service. We strongly recommend that you review the privacy policy of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Data Protection Officer/Complaint Manager:

If you have any questions or concerns about the processing of your information that we hold, you can contact our complaint manager, Olivier Bolduc, at 141, Avenue du Président-Kennedy, 7th floor, Montreal (Quebec), Quebec, Quebec, H2X 1Y4, email: oli@agencericochet.com. We will deal with your concerns in accordance with applicable laws.

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